JR Pass (Nationwide) Eligibility & Conditions:
The JAPAN RAIL PASS is a special fare ticket that is available only to travellers visiting Japan from foreign countries for sightseeing. To be eligible to purchase a Japan Rail Pass, you must meet the following condition.

1, You are a foreign tourist visiting Japan from abroad for sightseeing, under the entry status of "TEMPORARY VISITOR".
"TEMPORARY VISITOR" entry status, according to Japan Immigration Law, allows a stay in Japan of 15 days or 90 days for "sightseeing, etc.". When you enter Japan for sightseeing, Immigration personnel will stamp the passport as "TEMPORARY VISITOR". Only persons who have a passport bearing this stamp can use a JAPAN RAIL PASS.


 

 

 

 

 

 

 

 

 

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Caution: Even if you visit Japan with a NTA Exchange Order (MCO), to be exchanged in for a Japan Rail Pass, the exchange cannot be made unless you have "TEMPORARY VISITOR" status; if you enter Japan under any other official status, such as "Trainee", "Entertainer" or "Re-entry Permit", you cannot exchange the MCO for a Japan Rail Pass. Please note that according to a strict interpretation of the Japanese Immigration Law, "TEMPORARY VISITOR" status differs even from other types of stays that are also for only short periods.

2. You have both a Japanese passport and written proof - obtained from the embassy or legation of Japan in the foreign country where you live - that you have been living legally in Australia for 10 consecutive years or more
*You must present both your passport and proof of eligibility to purchase a MCO in Australia other than Japan and to exchange your Exchange Order for a JAPAN RAIL PASS in Japan. (Exchange locations in Japan)
*You cannot use a photocopy of your passport to exchange your MCO for a JAPAN RAIL PASS.
*You can purchase a MCO and exchange it for a JAPAN RAIL PASS only if your stay in the country for 10 consecutive years or more is verified by such written proof.
For further information for Japanese passport holders, please access  JAPANESE or ENGLISH
*Please understand that Sachi Tours will not take any responsibility if you are unable to exchange to Japan Rail Pass in Japan because you did not meet the eligibility requirement written above.

JR Pass Validity:
The validity period of a Japan Rail Pass is the consecutive 7, 14, or 21 days beginning on the date the Pass is first used. Within three months from the date the MCO was issued, you must exchange your MCO to obtain your Japan Rail Pass in Japan. At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within one month from the date the Pass is received. Once the Pass has a starting date written on it, the date cannot be changed.

JR Pass Refund Policy:
-If you have a MCO that has not been exchanged for a Japan Rail Pass, you may return it to our office (NTA Sachi Tours  Suite 1, Level 12, 22 Market Street, Sydney NSW 2000) for a refund within one year of the date of issue.

Please note that a refund processing and cancellation fee of AU$110 will be charged per MCO.
However, if you are able to return the MCO within the same month of purchase or provide a doctor's certificate due to illuness or similar circumstances, a reduced refund processing fee of AU$55 per MCO will be charged.

Please allow 3 to 5 business days for processing the refund after we receive the MCO. If you are unable to return the MCO to us, please be aware that the refund processing time may take 10 to 20 business days.   

-After a MCO is exchanged for a Japan Rail Pass, the Pass can be presented to any Japan Rail Pass exchange office in Japan for a refund if this is done before the starting date of the Pass. (Ten percent of the Japanese yen price of the Pass will be charged as a handling fee.)

-No refunds or extensions of the validity period can be made in the event of train non-operation, delay, or similar circumstances.

JR Pass Reissue Policy:
-Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.

-Please note that if you type incorrect or insufficient information and reissuing of MCO is required (including misspelling of names, not advising middle name), an AU$33 reissue fee + any fare difference will be charged.
*In case the fare as of the date of the reissue is cheaper than the fare of the original order date, the fare difference will not be refundable.

Free Pick Up & Delivery Process:
-You can pick up your exchange order for JR Pass on the next business day after completing the online booking.

-If you choose the delivery option, we guarantee to dispatch all orders on the next business day and your item will be delivered to your MAILBOX or PO BOX by Express Post. You can double-check the delivery time here. *Our postcode is Sydney NSW 2000.
NB: Applicable to all online bookings made between Monday & Friday, 9am & 3 pm for delivery and 9 am & 4:30pm for pickup Sydney time(AEST/AEDT). Any booking made after hours, on weekends & Public Holidays will be processed on the next business day. *Check Office Trading Hours

-Please note that NTA Sachi Tours does not take any responsibility for lost or stolen item once it is dispatched and received by Australia post.

JR Pass Conditions of Use:   
-The Japan Rail Pass is not valid for any seats, reserved or non-reserved, on "NOZOMI" and "MIZUHO" trains on the Tokaido, Sanyo, and Kyushu Shinkansen Lines. (The pass holders must take "HIKARI," "SAKURA," "KODAMA," or "TSUBAME" trains.)
However when traveling on a 'NOZOMI' or 'MIZUHO' train using a Japan Rail Pass, it is essential to purchase a separate [ONLY WITH JAPAN RAIL PASS] NOZOMI MIZUHO Ticket in advance and use it in conjunction with a valid JAPAN RAIL PASS. This ticket allows access to the specified section and its facilities.
-In addition, if you use the GranClass car of the Tohoku Shinkansen, Hokkaido Shinkansen, and Hokuriku Shinkansen, you must pay the limited express charge and the GranClass car surcharge. Note also that passengers using JR trains on non-JR lines must pay additional fares and charges for sections traveled on such lines. Some JR trains use the lines of private railways for direct services.
-The holder must carry a valid passport when using the pass.
-No refund can be made even if there are no available reserved seats and the holder must use non-reserved seating.

-There are no Green Cars on most “HIKARI” and “KODAMA” trains on the Sanyo Shinkansen line (Shin-Osaka−Hakata), on some “SAKURA” and “TSUBAME” Series 800 trains on the Kyushu Shinkansen line, and on all "KAMOME" trains on the Nishi Kyushu Shinkansen line.
-It cannot be used for “TRAIN DESK” cars on the Tōhoku, Hokkaido, Jōetsu, and Hokuriku Shinkansen lines (starting from the sales on April 1, 2023).
-If you use a “DX Green” (operated by JR Kyushu) or "Premium Green" (operated by JR East), you are required to pay the limited express charge and the DX Green or Premium Green surcharge additionally. Furthermore, when using the “36+3” train, you are required to pay the limited express charge and the “36+3” Green Car surcharge additionally.
-If you use the GranClass car, only the basic fare is covered with your JAPAN RAIL PASS for both Green Car and Ordinary Cars and you are required to pay the limited express charge and the GranClass car surcharge additionally.

 

JR West Rail Pass Eligibility & Conditions:
-Overseas customers who meet all of the following conditions can buy the pass;
* Persons who have a passport issued by a government or other authority outside Japan, as well as customers who have come to Japan with "Temporary Visitor" residence status (15-day period of stay). However, persons from countries with visa exemptions -- such as the Australia, United States, Canada, Germany, France, Italy, Holland, Switzerland, Sweden, and New Zealand can buy the pass, even with 90 days of stay in Japan.
* Customers who have an Embarkation/ Disembarkation Card (ED Card) for departure from Japan, as well as a return ticket of the airline or ship.
* Customers who are purchasing a JR-WEST PASS for the first time during their stay in Japan. (purchase limited to one pass per person per trip)

JR West Rail Pass Refund Policy:
An NTA Exchange Order(MCO) including e-Ticket Exchange Order (e-Ticket MCO) that has not been exchanged for a JR West Rail Pass can be returned to our office for a refund, within one year of the date of issue. In such a case 10% of the AUD price of the MCO or e-Ticket MCO refund processing and communication fee will be charged.

-After MCO or e-Ticket MCO is exchanged for a JR West Rail Pass, the Pass can be presented to any JR West Rail Pass exchange office in Japan for a refund if this is done before the starting date of the Pass. (Ten percent of the Japanese yen price of the Pass will be charged as a handling fee.)

-No refunds or extensions of the validity period can be made in the event of train non-operation, delay, or similar circumstances.

JR West Rail Pass Reissue Policy:
-Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.

-Please note that if you type incorrect or insufficient information and reissuing of the MCO or e-Ticket MCO is required (including misspelling of names, not advising middle name), AU$11 reissue fee + any fare difference for Tokaido Sanyo, Sanyo-Shikoku-Kyushu Passes and AU$33 reissue fee + any fare difference for JR West, Takayama Hokuriku Passes will be charged. *In case the fare as of the date of the reissue is cheaper than the fare of the original order date, the fare difference will not be refundable.


JR Hokkaido Rail Pass Eligibility & Conditions:
* The Hokkaido Rail Pass is a special ticket that can only be purchased by persons who have a"Short-Term Tourist Visa".
* The criteria for enabling a person to purchase the rail pass are this:
The person must have the stamp for "Short-Term Tourist Visa" stamped in their passport.

JR Hokkaido Rail Pass Refund Policy:
-A NTA Exchange Order(MCO) that has not been exchanged for a Hokkaido Rail Pass can be returned to our office for a refund, within one year of the date of issue. In such a case 10% of the AUD price of the MCO refund processing and communication fee will be charged.

-After MCO is exchanged for a JR Hokkaido Rail Pass, the Pass can be presented to any JR Hokkaido Rail Pass exchange office in Japan for a refund if this is done before the starting date of the Pass. (Ten percent of the Japanese yen price of the Pass will be charged as a handling fee.)

-No refunds or extensions of the validity period can be made in the event of train non-operation, delay, or similar circumstances.

JR Hokkaido Rail Pass Reissue Policy:
-Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.

-Please note that if you type incorrect or insufficient information and reissuing of the voucher is required (including misspelling of names, not advising middle name), an AU$33 reissue fee + any fare difference will be charged. *In case the fare as of the date of the reissue is cheaper than the fare of the original order date, the fare difference will not be refundable.

 

JR Kyushu Rail Pass Eligibility & Conditions:
-The purchaser is not a Japanese citizen and has entered Japan on a temporary visitor visa issued by the Immigration Bureau of Japan.

JR Kyushu Rail Pass Refund Policy:
-A NTA e-Ticket Exchange Order (e-Ticket MCO) that has not been exchanged for a Kyushu Rail Pass can be returned to our office for a refund, within one year of the date of issue. In such a case 10% of the AUD price of the e-Ticket MCO refund processing and communication fee will be charged.

-After an e-Ticket MCO is exchanged for a JR Kyushu Rail Pass, the Pass can be presented to any JR Kyushu Rail Pass exchange office in Japan for a refund if this is done before the starting date of the Pass. (Ten percent of the Japanese yen price of the Pass will be charged as a handling fee.)

-No refunds or extensions of the validity period can be made in the event of train non-operation, delay, or similar circumstances.

JR Kyushu Rail Pass Reissue Policy:
-Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.

-Please note that if you type incorrect or insufficient information and reissuing of the voucher is required (including misspelling of names, not advising middle name), AU$33 reissue fee + any fare difference for Kyushu 3 & 5Days Passes and $11 for Northern Kyushu Pass will be charged. *In case the fare as of the date of the reissue is cheaper than the fare of the original order date, the fare difference will not be refundable.

 

All Shikoku Rail Pass Eligibility & Conditions:
-The pass user must have a passport issued by a government or other authority outside of Japan and hold Temporary Visitor status of residence under the Immigration Control and Refugee Recognition Act.

All Shikoku Rail Pass Refund Policy:
-A NTA e-Ticket Exchange Order (e-Ticket MCO) that has not been exchanged for an All Shikoku Rail Pass can be returned to our office for a refund, within one year of the date of issue. In such a case 10% of the AUD price of e-Ticket MCO refund processing and communication fee will be charged.

-After ane-Ticket MCO is exchanged for an All Shikoku Rail Pass, the Pass can be presented to any All Shikoku Rail Pass exchange office in Japan for a refund if this is done before the starting date of the Pass. (Ten percent of the Japanese yen price of the Pass will be charged as a handling fee.)

-No refunds or extensions of the validity period can be made in the event of train non-operation, delay, or similar circumstances.

All Shikoku Rail Pass Reissue Policy:
-Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.

-Please note that if you type incorrect or insufficient information and reissuing of the voucher is required (including misspelling of names, not advising middle name), an AU$11 reissue fee + any fare difference will be charged. *In case the fare as of the date of the reissue is cheaper than the fare of the original order date, the fare difference will not be refundable.

 

JR East Rail Pass Eligibility & Conditions:
-The JR East Pass is a special discounted pass available only to customers visiting Japan (with a short-term visa no longer than 90 days) and holding a non-Japanese passport.

JR East Rail Pass Refund Policy:
-A NTA e-Ticket Exchange Order (e-Ticket MCO) that has not been exchanged for a JR East Rail Pass can be returned to our office for a refund, within one year of the date of issue. In such a case 10% of the AUD price of the e-Ticket MCO refund processing and communication fee will be charged.

-No refunds or extensions of the validity period can be made in the event of train non-operation, delay, or similar circumstances.

JR East Rail Pass Reissue Policy:
-Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.

-Please note that if you type incorrect or insufficient information and reissuing of the voucher is required (including misspelling of names, not advising middle name), an AU$33 reissue fee + any fare difference will be charged. *In case the fare as of the date of the reissue is cheaper than the fare of the original order date, the fare difference will not be refundable.

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JR Central Tourist Pass Eligibility & Conditions:
-The JR Central Tourist Pass is a special discounted pass available only to customers visiting Japan (with a short-term visa no longer than 90 days) and holding a non-Japanese passport.

JR Central Tourist Pass Refund Policy:
-A NTA Exchange Order (MCO) that has not been exchanged for a JR Central Tourist Pass can be returned to our office for a refund, within one year of the date of issue. In such a case 10% of the AUD price of the MCO refund processing and communication fee will be charged.

-No refunds or extensions of the validity period can be made in the event of train non-operation, delay, or similar circumstances.

JR Central Tourist Pass Reissue Policy:
-Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.

-Please note that if you type incorrect or insufficient information and reissuing of the voucher is required (including misspelling of names, not advising middle name), an AU$33 reissue fee + any fare difference will be charged. *In case the fare as of the date of the reissue is cheaper than the fare of the original order date, the fare difference will not be refundable.